COMMENTS, COMPLAINTS & COMMENDATIONS

Commendation Process

The Department prides itself in providing excellent customer service. We welcome any positive feedback or comments related to an interaction with one or more of our employees during the performance of their duties. Please email Lieutenant Carlos Silva at csilva@cityofbell.org and provide any relevant information of your experience.

Comments Process

General comments, concerns or questions regarding any matter related to the Police Department, Please email Lieutenant Carlos Silva at csilva@cityofbell.org.

Complaint Process

How to Make a Complaint.

You may make a complaint in person, or by calling, or writing to Bell Police Department, 6326 Pine Ave., Bell, CA 90201. If you write, your complaint does not have to be on any special form.  At a minimum, your complaint should include important facts, such as where the incident occurred, date and time of occurrence, and in the name(s) of the involved employee(s), if known. 

When you make a complaint in person, please ask to speak to a supervisor who can assist you.  If you choose to call in your complaint, you may dial (323) 585-1245, which is staffed 24 hours a day. 

If you choose to file a complaint using a complaint form, the forms can be found here, at the police station lobby, and at City Hall, 6330 Pine Ave., Bell, CA 90201. 

What Happens After the Complaint Is Made?

The supervisor receiving the complaint will ask the complainant to provide as much information as possible. This complaint will then be investigated thoroughly and in a timely and professional manner. The investigation will consist of taking formal statements from all persons involved and the gathering of any evidence or any other information related to the incident. Once completed, the investigation will be reviewed by a Commanding Officer who will determine a finding for each allegation of misconduct. The Commanding Officer will then make his/her recommendation to the Chief of Police who will then make a final decision concerning the disposition of the complaint. The complainant will be notified of the disposition within thirty days of the final decision.

We ask for your patience, as the process is lengthy but necessary to ensure fairness and thoroughness.

Complaints of misconduct or improper job performance may be lodged at any time to any member of the Department.