DISPATCH

About the Dispatch

Dispatch serves as the vital link between the community and the police department. Our professional public safety dispatchers are the first point of contact for citizens requesting emergency or non-emergency assistance. Operating 24 hours a day, 7 days a week, our team ensures that help is sent quickly, efficiently, and accurately.

Dispatchers handle thousands of calls each year, coordinating police, fire, and medical responses while maintaining constant communication with officers in the field. Every second counts in an emergency, and our dispatchers are trained to remain calm under pressure, gather critical information, and provide lifesaving instructions until help arrives.

Our Mission

To provide prompt, professional, and compassionate service to the public and to support our police officers in the field through effective communication, teamwork, and technology.

Services We Provide

Emergency Call Response (9-1-1): Answering and prioritizing emergency calls for police, fire, and medical services.

Non-Emergency Dispatch: Handling routine service calls, reporting crimes not in progress, and providing public information.

Radio Communications: Coordinating real-time communication between field officers and other emergency services.

Critical Incident Support: Managing major incidents, natural disasters, or large-scale community events through multi-agency coordination.

Public Safety Records: Logging call details, officer activity, and ensuring accurate documentation for investigative and administrative use.

 

When to Call 9-1-1

Call 9-1-1 for:

Crimes in progress

Medical emergencies

Fires

Vehicle accidents with injuries

Situations posing immediate danger to life or property

 

For all non-emergency matters, such as reporting past crimes, noise complaints, or general inquiries, please call our non-emergency line at (323) 585-1245.

 

Our Dispatchers

Our dispatchers undergo extensive training in emergency communication, crisis management, and state-mandated certification programs. They are the “first, first responders” providing calm reassurance and clear instructions in moments of crisis.

We take pride in their professionalism, empathy, and dedication to serving our community.

 

Technology and Innovation

Dispatch uses advanced technology to enhance public safety and response times, including:

Computer-Aided Dispatch (CAD) systems for tracking and prioritizing calls.

Enhanced 9-1-1 location services to pinpoint caller locations.

Radio interoperability systems that connect multiple public safety agencies.

Digital recording systems to ensure accuracy and accountability.

 

Contact Information

Communications / Dispatch Division

Phone: (323) 585-1245 (Non-Emergency Line)

Address: 6326 Pine Avenue Bell, CA 90201

If this is an emergency, please dial 9-1-1 immediately.